Uncompromising compliance

Uncompromising compliance to ensure your staffing solutions are fully vetted. We take safety, transparency, and professional standards extremely seriously. Our processes ensure every staff member is properly vetted, fully trained, legally cleared, audit-ready, safe, and reliable. Partner with a staffing agency you can trust — contact us today.

Biggest compliance concerns clients face

When organisations look for temporary or permanent staff, their biggest concern is whether the workers supplied are fully safe, legally cleared, and professionally competent. Most clients have experienced agencies that fail to meet basic compliance, which puts their service at risk.

Here are the top compliance challenges they worry about:

1. Incomplete or missing DBS checks
Clients fear agencies sending workers without the correct background checks, or with expired certificates — a major safeguarding risk.

2. Invalid or outdated Right-to-Work documentation
Hiring staff without proper RTW clearance can lead to serious legal penalties, so clients want absolute assurance this is checked correctly.

3. Insufficient training or expired training certificates
They are concerned about:

  • Outdated safeguarding training
  • Missing manual handling
  • No infection control training
  • Poor preparation for healthcare or security roles

4. Poor vetting and reference checks
Some agencies skip reference checks or verify them poorly, causing clients to worry about reliability, professionalism, and work history.

5. Workers who are not competent or skilled enough
Clients fear being sent staff who:

  • Can’t perform the job
  • Lack experience
  • Don’t understand their role
  • Cause more problems than they solve

6. Staff arriving with incomplete documentation
NHS and councils especially require audit-ready files, and many agencies fail to provide full compliance packs.

7. Unreliable agencies that cannot prove compliance
Clients struggle with agencies that:

  • Lose paperwork
  • Provide wrong documents
  • Fail audits
  • Misrepresent a worker’s qualifications

8. Safeguarding concerns
Clients need confidence that every worker understands how to protect vulnerable people, identify risk, and follow correct procedures.

9. Security-specific compliance issues
For security roles, clients worry about:

  • Expired SIA licences
  • Incorrect licence types
  • Poor character screening
  • No BS7858-level checks

10. Liability and legal exposure
Clients want suppliers who reduce legal risk, not increase it — especially in regulated sectors.

Our compliance process

We verify every worker through strict background checks, including DBS, Right-to-Work, references, and full ID verification.

We ensure all staff have up-to-date mandatory training and maintain complete, audit-ready compliance files for every placement.

Our process guarantees that every professional we supply is safe, qualified, and fully prepared to deliver high-quality service from day one.

What makes our approach different?

Our approach to compliance is different because we treat it as the foundation of everything we do — not a checkbox. While many agencies rush workers onto shifts with incomplete files or outdated documents, Sterling Nova Staffing follows a rigorous, audit-ready compliance process that ensures every worker we supply is safe, legal, and fully qualified before they ever step onto a site.

We stand out because:

1. We verify every document manually and digitally
Most agencies rely on quick digital uploads or unchecked paperwork.
We double-check:

  • ✔ DBS status
  • ✔ Right-to-Work
  • ✔ ID and address
  • ✔ Training certificates
  • ✔ References
  • ✔ Experience and competency

2. Our compliance packs are 100% complete before any placement
We never send workers out with missing documents, expired checks, or unverified training.
Clients receive fully documented, audit-ready staff every time.

3. We maintain real-time compliance tracking
Certificates, DBS renewals, training expiry dates — everything is monitored continuously.
If anything needs updating, we act immediately.

4. We follow NHS-level standards even for non-NHS roles
NHS compliance is the gold standard.
We use those same standards across:

  • Supported living
  • Care homes
  • Security sites
  • Corporate environments

5. We refuse shortcuts — ever
Some agencies skip references, overlook expired training, or send staff “as long as paperwork is coming.”
We never compromise.
Quality and safety come first.

6. We protect clients from legal and operational risk
Our rigorous compliance system reduces risks related to:

  • Safeguarding
  • Employment law
  • Licensing
  • Right-to-work
  • Training standards
  • Duty of care

7. We combine human oversight with smart technology
Compliance is managed through a blend of:

  • Digital tracking
  • Secure document storage
  • Human verification
  • Automated alerts

8. We communicate compliance clearly and transparently
Clients always know:

  • Who is cleared
  • What documents they hold
  • When training expires
  • Whether files are complete